Question 1

How do I contact the Resident Manager?

Accepted Answer

The Resident Manager is Brian Kuster. You can reach him at 808-430-0909 or by email at rm@kalanikaicondos.com.

This information is also in the right column of the Contact page.

Question 2

Who is the association's management company and how do I contact them?

Accepted Answer

Touchstone Properties, Ltd. is our management company. Cindy Kuhlman Low is our agent and can be reached via phone, 808-566-4100, or email: cindy@touchstoneproperties-hawaii.com.

More information is located on the Contact page.

Question 3

Can I use a visitor parking space?

Accepted Answer

Owners may NOT use visitor parking without specific authorization from the resident manager. See the Parking Policy on the Documents & Insurance sub-page of the Owners' Area page.

Question 4

Can I have a pet at Kalanikai?

Accepted Answer

Yes. See the House Rules and governing documents (Delcaration and By-laws) found on the Documents & Insurance sub-page of the Owners' Area page.

Question 5

Do I have to notify anyone if I have a visitor?

Accepted Answer

If your visitor will be utilizing visitor parking, yes. See the Parking Policy on the Documents & Insurance sub-page of the Owners' Area page.

Question 6

What do I do if someone is parking in my deeded stall?

Accepted Answer

If there is an unwanted vehicle parked in your deeded stall that you want moved immediately, contact the Resident Manager (RM) to request removal. The RM will have the vehicle towed immediately. See the Parking Policy located on the Documents & Insurance sub-page of the Owners' Area page.

Question 7

I have a leak, or blockage in my plumbing. Who do I call?

Accepted Answer

An owner is responsible for calling a plumber to resolve issues within their unit. If the required repair involves the common element plumbing, provide the association with the plumber's invoice along with an explanation for the Board to consider payment or reimbursement.

Question 8

Where do I find the house rules?

Accepted Answer

The House Rules are located on this site under the Documents & Insurance sub-page of the Owners' Area page.

Question 9

Can I rent my unit as a vacation rental?

Accepted Answer

Yes. It is generally beneficial to an owner to tell the Board and Resident Manager that they are renting to vacationers. You must also provide the name and contact phone number and email for you property manager. If you live off-island, you must provide us with an on-island contact number.

Question 10

Am I responsible if my renters violate the house rules?

Accepted Answer

Yes. See House Rules on the Documents & Insurance sub-page of the Owners' Area page.

Question 11

How do I connect to the WiFi?

Accepted Answer

Contact the Resident Manager or Board President for connection information, including the password.

Question 12

My mortgage holder requires that I carry flood insurance. How do I obtain Kalanikai Insurance Information?

Accepted Answer

The insurance summary sheet and the full policies are located on the Documents & Insurance sub-page of the Owners' Area page. Note that the association carries flood insurance at only the State and Federal required levels. If you feel that is inadequate, you will need to supplement that coverage with your own policy. Those policies are available through our insurance company and many others in Hawai'i.

Question 13

What is HO-6 Insurance and do I have to carry it?

Accepted Answer

HO-6, Homeowners Insurance, insures owners for damages that can occur to  their unit that does not involve the Association, or to adjacent units  for which they are liable.  For example:  A leak develops in your hot  water heater while you are gone.  Water runs down the walls and into the  unit below you, damaging the ceiling, wall, paint, and the flooring.   You are responsible for that damage, not the association.  Your HO-6  Insurance would cover the costs of the repairs to your neighbor's unit,  excluding any deductible and up to the limitations of your policy.

Yes, you must carry homeowners (HO-6) insurance.  The association voted to adopt Hawaii Revised Statutes, 514(b), requiring owners to carry this insurance.  Failure to carry your HO-6 insurance,  and maintain the coverage, can result in the Association placing  insurance for you and assessing your account.  This is generally more  expensive than an owner obtaining their own policy.

For more information please visit the Documents & Insurance sub-page of the Owners' Area page.

Question 14

Who do I give my HO-6 information to?

Accepted Answer

The easiest way to provide your HO-6 coverage proof is via email.  You,  or your insurance agent, can simply email a copy of your HO-6  Declaration page to:  proof@alohainsurance.com,  or fax it to 808-334-0115, Attn: Proof of Insurance. You can also mail  or deliver it to: Aloha Insurance, 75-5931 Walua Road, Kailua-Kona, HI  96740.

REMEMBER, this must be done annually when you renew your policy.  Your information DOES NOT carry over from year to year.

Frequently asked questions